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  • This work is a fascinating overview of Americans' complex and occasionally uneasy relationship with military service, from World War II to the age of global terrorism. For Americans, the redefinition of ?national security? that began on September 11, 2001, has sparked a raging debate.

    Publisher : ABC-CLIO
    published : 2006
  • This book explores various methods of improving, measuring and providing Customer Service in your organisation without spending a lot of money. This book will help your organisation to retain existing clients, win extra sales, customers and market share, and be a SERVICE leader. What does your customer expect and want? Service strategy options...

    Publisher : Martin Books
    published : 2007
  • Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service?and generate an army of fans who?ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that? without spending...

    Publisher : Pearson Education
    published : 2010
  • Using a cutting-edge structure, where a current description of the service sector and up-to-date case studies are compared and contrasted with innovative activity in manufacturing, this book contributes towards a better theoretical understanding of innovation in the U.S. service sector. The U.S. service sector is the largest sector in the U.S. economy...

    Publisher : Taylor and Francis
    published : 2007
  • The Postal Service Guide to U.S. Stamps ? 43rd Ed. presents 171 years of U.S. stamps, from the Postmasters? Provisionals of 1845, to the final issuance of 2016. Fresh new content, beautiful high-resolution imagery, and updated values accompany stamps and postal stationary.

    Publisher : Powers Communications, LLC
    published : 2016
  • Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him-and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America's founding to today, had been willing to sacrifice everything-including...

    Publisher : Little, Brown and Company
    published : 2012
  • Longlisted for the Man Booker Prize David Nicholls brings the wit and intelligence that graced his enormously popular New York Times bestseller, One Day , to a compellingly human, deftly funny new novel about what holds marriages and families together?and what happens, and what we learn about ourselves, when everything threatens to fall apart....

    Publisher : HarperCollins
    published : 2014
  • Crowning the customer as “king” is not a new concept, but expecting every employee to serve the customer – or serve somebody internally who is serving the customer – is a significantly different twist. This Customer Service Rapid Skill Builder booklet works from the perspective that the whole organisation should be aligned to the...

    Publisher : Worldwide Center for Organizational Development
    published : 2006
  • An updated edition of this popular textbook, covering recognition, biology, ecology and medical importance of the arthropods that affect human health.

    Publisher : Cambridge University Press
    published : 2012
  • It's 500 years after the nuclear holocaust that devastated the earth's population and left the few survivors dealing with unending winter. At their remote British boarding school, Wellington Jones and Heather McKenna have a lot in common. Both are misfits trying to avoid attention, and both are fascinated by Earl, a tall, calm, older boy with no recollection...

    Publisher : Random House Children's Books
    published : 2009